About Your Order

• Order status
• Tracking your order
• Return Policy
• Walgreens Brand Guarantee
• Taxes

Order status

To check the status of your pharmacy, contact lens or store order, sign in and visit  Your Account. Select the link located below the Order Status section that best describes your order. You will also receive a confirmation email once your order has shipped or is ready for pickup.

Pharmacy orders

Shipped prescriptions

If the order status page for shipped prescriptions says…	then:
Order Being Processed	your prescription order is currently being filled.
Shipped	your prescription order has shipped.

In-store pickup prescriptions
Select the "Status/Details" link on the Your Prescription History page.

If Your Prescription Details page status says…	then:
In Process	your prescription order is currently being filled at your local pharmacy. Call the pharmacy for more information.
Ready	your prescription order is ready to be picked up.
Picked-Up	this prescription order has already been picked up.

For more details, you can visit your Prescription History and select Status/Details. Your confidential information is displayed only if you have completed your full online registration.

Online store orders

If the order status page for store products says…	then:
In Process	your order is currently being filled.
Shipped	your order has shipped.
Out of Stock	your ordered item(s) will not be back-ordered. You can place a new order for this item once it becomes available again.

You can view the details of your store order by selecting the "Order Number" link.

If you require further assistance, please call Customer Service toll-free at (877) 250-5823.

Contact lens orders

If the order status page for contact lenses says…	then:
Verifying Prescriber	we are trying to reach your optometrist to verify your prescription.
In Process	your order is currently being filled.
Shipped	your order has shipped.
Out of Stock	you will receive an email notification of an item backorder or order cancellation.

You can view the details of your contact lens order on the Your Order Status page by selecting the Order Number. You may also read the Product Details of each product in your order. If your order includes both contact lenses and other items, the contact lenses will be shipped separately and you will be charged separate shipping fees. Each shipment will have its own packing slip.

If you require further assistance with your contact lens order, please call Contact Lens Customer Service toll-free at (866) 817-1631

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Tracking your order

You may track your online store and contact lens orders as they move from our facility to your address via the method your courier provides. To obtain your tracking information, select Store products and contact lenses from the Order Status section of Your Account. The Order Status page will display a Tracking Number to provide your courier for tracking.

Note: Tracking shipments of pharmacy orders is not available online.

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Return Policy

Online store returns

Many items you purchase online can be returned to your local Walgreens.

If the item is an exception to our standard return policy, you will find return instructions on the receipt below the product description. If the receipt lists no exceptions, you may follow one of these two standard return methods:

1. In-store returns
   Bring the item and invoice to any Walgreens store within 30 days of the date on the invoice for immediate credit to your credit card account. Taxes will be refunded at your local rate. Items returned without an invoice are subject to the approval of store management and will be refunded to a gift card.
2. Returns by mail
   Mail the item in the original packaging to our return center with the label provided. Include the invoice with the product. On the invoice, circle the item(s) you are returning and check the box next to the appropriate return code. We will notify you via email when we have received and processed the returned item(s).

If you returned an item used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund or charge the shipping cost to the credit card used to make the purchase.

In-Store returns

Your satisfaction is very important to us. If you are unhappy with your purchase, you may return it to any of our nationwide stores for an exchange or refund within 30 days.

With original receipt, items will be exchanged or refunded for the full purchase price. Refunds will be issued in the original method of payment.

Without original receipt, items will be exchanged or refunded at the lowest advertised price. Refunds will be issued as store credit to a W card. Walgreens Brand products are 100% guaranteed and be returned for a full refund if you are not satisfied. .

For any return, you may be asked for valid government issued photo identification. We reserve the right to limit or refuse a refund.

Specific exclusions include:

Product Type	Return Exclusions
Gift cards, pre-paid cards and phone cards	Cannot be returned
Baby Formula	If purchased with a WIC voucher, can not be returned.
Cigarettes	Can only be exchanged, and must be unopened

Pharmacy returns

By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please email us or call (877) 250-5823 with the details of the error. We will request special authorization for a return of the prescription.

Contact lens returns

We will accept returns of any unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging sold through Walgreens.com. Please note: Made-to-order lenses are not returnable. See Contact Lens Q&A for more information.

Mail the unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging to our contact lens return center with the label provided. Include the invoice with the product. On the invoice, circle the item(s) you are returning. You will be notified via email once we have received and processed your contact lens return.

For contact lens returns only, use this address: Walgreens.com, Attn: Contact Lens Return, 4810 N. Milwaukee Avenue, Chicago, IL 60630. Please note: This address is only for returning contact lenses and not other Walgreens.com products.

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Walgreens Brand Guarantee

Your satisfaction is 100% guaranteed on all Walgreens-brand products! If you are not completely satisfied, return the unused portion and we will refund the full price.

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Taxes

Sales taxes will be charged at the applicable rate based on the ship-to address.

We're sorry, but we cannot process tax exempt transactions online. If you are eligible for tax exempt purchases, please visit your local Walgreens.